Refund Policy
Last updated: 8/19/2026
This Refund Policy explains when Vidoro issues refunds for credit purchases and subscription charges. It's part of, and should be read together with, our Terms of Service.
Failed generations don't cost credits
Credits are only deducted from your balance once a video generation completes successfully. If a generation fails or errors out, no credits are charged and there is nothing to refund — you can simply try again.
Used credits and completed generations
Because generation costs are billed to our AI providers as soon as a video is produced, we can't refund credits that were successfully spent on a completed generation, except where required by law.
Subscription charges
Subscriptions renew automatically and are billed in advance for the upcoming period. You can cancel anytime from your account page to stop future renewals, but we don't provide prorated refunds for the remainder of an already-paid period, except where required by law.
Unused credits on cancellation
Cancelling a subscription stops future billing but does not refund credits already granted and still sitting in your balance — you can keep using them until they run out.
Duplicate or incorrect charges
If you were charged twice for the same purchase, or believe a charge is incorrect, contact us within 14 days of the charge and we'll review and correct it.
How to request a refund
Email us at the address on our Contact page with your account email and the charge in question. We aim to respond within 1–2 business days.